Verizon Intranet
- UI/UX DESIGN
- BRAND DESIGN
- WEB DESIGN
- DEVELOPMENT
Over the past 10 years at Verizon, my work centered on designing and building exceptional experiences for employees. While we now refer to it as the Digital Workplace, it was still called the Intranet when I first began. It was a genuine pleasure to contribute to the evolution of that space into what it eventually became.
AWARDS
Digital Workplace of the Year
DWEXP17
First Runner Up
Awarded by Digital Workplace Group
Top Ten Intranets of the World
NN/g Intranet Annual
2011 & 2015
Awarded by Nielsen Norman Group
Delivering Smart, Connected Experiences
The employee journey is at the heart of everything I’ve done at Verizon. There are those that might think that working on “internal” applications isn’t as complex as consumer facing, but I can tell you from experience that isn’t the case. Verizon is home to 160,000 employees of vast diversity in terms of their jobs, demographics and personal needs. I believe, and my team is here to deliver, the kind of high-end, innovative solutions to those users that they would expect from best in class external facing solutions. What do we touch? Everything really from Real Estate, to employee collaboration and employee communications and HR. Here it is – at a very high level.
Driving Empathy & UX with Personas
Verizon Employees represent a complex and diverse community of users. Intranet authors and application owners need to be aware of the ranges and types of potential users who will be utilizing their content in order to ensure that all employees are being served in an equal and engaging manner.
Tools & Methodologies
- User Interviews (96 across different employee groups)
- Ethnographic Research
- Focus Groups
Smart Cities: Personas & User Journeys
Another persona project from my team centers on Verizon’s work with Smart Cities. Through initial Design Thinking sessions, we came up with 6 initial personas for the Verizon Smart City and specced out an initial user journey for the smart application that would follow a user through different touch points with the user space.
Driving Design Consistency with VZBootstrap
It’s not always a luxury we have to run a full design and UX process with a development team that needs it, which is why we created VZBootstrap and its associated Sketch Pattern Library. Built on a core bootstrap platform, VZBootstrap provides a robust front end framework that lets any developer across Verizon build a consistent, easy to use, and accessible responsive site in minutes.
Alongside that, we have our Sketch pattern library. A resource for designers to get access to our UX patterns to build branded designs more quickly. Covering everything from iconography to form design, VZBootstrap has a community of 800 developers currently utilizing it at Verizon today.
Driving Connections & Collaboration with OneProfile
Through the OneProfile project, we are driving towards a true consumer facing networking experience with expertise location and a one stop shop for your profile needs.
Tools & Methodologies
User Interviews
Personas
A/B Testing
Survey Feedback
Focus Groups
Design Thinking
Agile Development Process
Making Work Environments Digital at Verizon Real Estate
We are changing the way employees engage with their work spaces through empowering mobile tools.
Projects
- Internal Wayfinding
- Workspace Check-Ins
- Visitor Check-Ins
- Mobile Real Estate Requests
- Smarthub Conference Room Booking
Tools & Methodologies
- User Interviews
- Ethnographic Research
- Survey Research
- Pilot Studies
- Lean UX
- Agile / Scrum Development
Driving Engagement & Culture Through Employee Communications
It’s about more than just delivering the news – it’s about engagement and employee culture. With VZWeb, we can better showcase on all the amazing work done by our employees everyday.
Tools & Methodologies
- User Interviews
- Ethnographic Research
- Survey Research
- Lean UX
- Agile / Scrum Development
Saving Time & Money with Parking Solutions
With parking becoming a commodity at many office buildings, we wanted to deliver a solution that would help employees save time & make smart decisions.
Tools & Methodologies
- User Interviews
- Pilot Studies
- Lean UX
- Agile / Scrum Development
Supporting Our Employees Through About You
About You supports employees through all the ups and downs of life inside and outside the office. The evolving AY experience continues to bring our superior benefits to life for our employees.
Tools & Methodologies
User Interviews
Ethnographic Research
Personas
Focus Groups
Pilot Studies
Survey Research
Lean UX
Agile / Scrum Development
Enabling Employee Self-Service with AI & Chatbots
Digital Assistants are the way of the future. Our employees will be able to get a Siri / Google like experience to do everything from calling their peers, booking conference rooms and much more.
Tools & Methodologies
User Interviews
Competitive Research
User Survey
Dialog Tree Design
Agile / Scrum Development
